Knowledge Management System with Governance & AI Search | ClearWork (Part 1)

Knowledge doesn’t fail because you don’t document. It fails because it goes stale.

ClearWork is a governed knowledge system for operational work: store all artifacts in one place, organize by process area, and keep everything current with scheduled reviews, approvals, and AI-recommended changes—so teams always know what’s true.

Central repository for all process artifacts
AI-powered search and response display
Automated review schedules + email notifications
AI suggests updates from SME feedback
Owner approvals + full version history

Because “it’s in Confluence somewhere” isn’t a strategy.

ClearWork Knowledge Repository

Most knowledge bases don’t become sources of truth. They become sources of doubt.

Wikis and shared drives are great at storing information. They’re terrible at keeping it accurate. Without ownership, review cadence, and approvals, knowledge quietly rots—and teams stop trusting it.

Pages are created once, then never updated

Nobody knows what’s official: “Which doc is current?”

SMEs are too busy to review, so updates happen only after something breaks

Process documentation drifts away from reality

Search returns a hundred answers, not the right one

"If your 'source of truth' needs a meeting to interpret… it’s not a source of truth."

How It Works

How knowledge governance works in ClearWork

ClearWork runs knowledge management like an operating system: store it → govern it → keep it current.

STEP 01

Put everything in one place (and organize it by process)

ClearWork becomes the home for the artifacts teams actually use—whether they’re generated in ClearWork or uploaded from elsewhere. Group artifacts by process area and assign owners so accountability is explicit.

What You Can Store:

SOPs & Process Docs
Maps & Swimlanes
Requirements & Epics
Help Guides & Training
Central Artifact Repository
Governance review workflow
STEP 02

Schedule reviews, collect feedback, and route approvals

Governance only works when it’s easy. ClearWork turns “please review this doc” into a repeatable workflow. Set an automated review cadence, notify SMEs via email, and capture feedback directly on the artifact.

STEP 03

Let AI propose updates—then publish with version history

ClearWork doesn’t just collect feedback. It helps you apply it. AI summarizes SME feedback into clear change requests and proposes updated language. Owners approve and publish, creating a new version automatically.

Updates become a simple review-and-approve loop—not a rewrite from scratch.

AI Suggested Updates on SOP
Knowledge Management System with Governance & AI Search | ClearWork (Part 2)

A knowledge base that stays current—and scales with the business.

ClearWork is designed to prevent the two killers of knowledge systems: stale content and unclear governance.

Central Repository

Single source of truth organized by process area, function, and system.

Governance That Runs

Automated review schedules, email notifications, approval workflows, and version history.

Collaboration Without Chaos

Capture feedback directly on artifacts and let AI transform it into recommended updates.

Enterprise Search

Search across all artifacts, filter by tags, and find answers fast.

Knowledge Management Capabilities
ClearWork AI Enterprise Search with citations

Unlimited knowledge at your fingertips.

Use AI to search and get responses grounded in your documents and artifacts to easily provide users and project teams with detailed knowledge. Everything links back to sources and can be displayed in parallel.

Grounded Responses

AI answers based strictly on your trusted artifacts, not hallucinations.

Source Linking

Every answer provides direct links to the original documents for validation.

Parallel Display

View the AI summary and the source content side-by-side for context.

Most tools store knowledge. ClearWork keeps it true.

Traditional knowledge tools are storage-first. ClearWork is governance-first: it assumes processes change constantly, so it builds the maintenance loop into the platform.

  • Built-in review cadence so content doesn’t rot
  • Owner approvals so “official” is obvious
  • AI-recommended updates for fast maintenance
  • Connected to discovery data (grounded in reality)

If the process changes, your documentation should change too—without a fire drill.

Trustworthy knowledge backed by evidence
Governance Loop

The governance loop
(how living artifacts stay living)

This is the workflow you’re implementing—whether you realize it or not. ClearWork just makes it automatic.

  1. 1

    Artifact created & owner assigned

  2. 2

    Review cadence automated (SMEs notified)

  3. 3

    Feedback captured & AI updates proposed

  4. 4

    Owner approves & version history saved

Enterprise-ready access control

Some artifacts should be editable by everyone. Some need tighter controls. ClearWork supports governed collaboration so the right people can contribute—and the wrong edits don’t become “truth.”

  • Role-based access (view/edit/admin)
  • Restrict access by process area
  • Controlled publishing via owner approval
Enterprise Access Controls

Built for the knowledge teams rely on every day

If people reference it, train on it, or audit it—govern it.

SOP libraries

For operations teams to standardize work.

Process Excellence Hubs

Centralize maps, SOPs, and KPIs.

Implementation Playbooks

Delivery standards and repeatable guides.

IT Knowledge Base

Troubleshooting runbooks and system docs.

HR Onboarding

Internal "how we work" guides and policies.

Compliance Docs

Documentation that needs review + approval.

FAQ

ClearWork can centralize documents like a wiki, but the differentiator is governance: scheduled reviews, approvals, AI-recommended updates, and version history—so the repository stays accurate over time.

By assigning owners, setting review cadences, and automating notifications and review workflows—so updates happen proactively, not after things break.

SOPs, process maps, diagrams, requirements, scope docs, presentations, spreadsheets, help guides, runbooks—plus anything you want to upload and organize by process area.

They collaborate asynchronously: comments, suggestions, attachments, and walkthroughs. Owners approve changes before publishing.

AI summarizes feedback, proposes edits, and recommends changes—so owners aren’t rewriting documents from scratch. Humans stay in control through approvals.

Yes. ClearWork maintains full version history and change summaries so teams always know what’s current and what changed.

Yes. Upload existing docs and organize them by process. You can then apply governance workflows to keep them current.

Ready to turn your knowledge base into a source of truth again?

Centralize your artifacts. Automate governance. Keep everything current with AI-assisted updates and approvals.
Book a demo and we’ll show how ClearWork fits your knowledge program.