AI discovery for processes and requirements

See how any part of the business really runs. In days, not months.

ClearWork ingests the knowledge you already have and interviews the people who do the work. They confirm what was captured, process owners sign it off, and you get process maps, SOPs and requirements with every line traced to who said it.

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Interviews take about 20 minutes, by voice or chat, on each person's own time.
  • New operator's first 100 days
  • Add-on integration
  • ERP and system consolidation
  • AI rollout
  • Operating-model redesign
The problem

The process a few people describe in a workshop isn't the process everyone runs.

Workshops hear from the people who make it into the room. The exceptions, workarounds and handoffs that decide whether a change works live with everyone else, and they usually surface after go-live. Here's the same process, drawn both ways.

From the workshop

Five steps. Everyone agreed.

Offer accepted HRIS record created Access provisioned Payroll enrolled Day one

Clean, linear, and wrong in five places.

As actually run

The same process, with what nobody wrote down.

Badge fails → manual rework Offer accepted HRIS record created Payroll enrolled Day one ACCESS PROVISIONED — TWO WAYS London raises IT ticket Manchester manager sets up Contractors: no HRIS record tracked in a People Ops spreadsheet Variation — two sites, two methods Neither is documented. Nobody has compared them. Over $15k → Finance Director not the dept head named in the SOP Buddy assigned in a Teams DM never lands in a system

Every dotted line is real, load-bearing, and lives only in someone's head.

Nobody is hiding any of this. It just never came up.

The person who runs the exception does it so routinely they don't register it as unusual. The one who knows the real approval threshold wasn't in the room. And everyone describes the process as designed, because that's the version that sounds correct out loud. You find out in testing, at go-live, or when someone asks where a requirement came from and there's nothing to point at.

Why not just use an LLM?

Other tools only find what's already written down.

You can't retrieve your way to knowledge that was never recorded. Someone has to go and ask — and then keep the answer somewhere it survives.

A chat threadPassive
Summarize the onboarding process from these 6 documents.
Onboarding runs in four steps: offer accepted, HRIS record created, access provisioned, day one…
New chat · none of this persists
A good answer about your documents. It can't know what isn't in them, and it's gone tomorrow.
A validated recordActive
ClearWork validated knowledge base: the people, roles, processes, systems and risks confirmed from documents and interviews
Typed entities, live counts, and 18 conflicts · 39 unknowns · 11 variations tracked separately — a place you can navigate, correct, and hand to a colleague.

The question isn't whether an AI could produce this.
It's who maintains it on Tuesday.

Correct something in ClearWork and it becomes a fact the system honors from then on. Every artifact built on it re-surfaces for review.

Meet Clarity

ClearWork is the platform. Clarity is the discovery-and-knowledge agent that works inside it — it reads what you already have, goes and asks the people who know, and builds a validated knowledge base your deliverables generate from.

Days, not months

Discovery in days, not months

Clarity, ClearWork's AI interviewer, works out what's missing from what you already have, then talks with everyone involved at the same time, by voice or chat, on their own schedule. Interviews that take weeks to arrange finish in days.

ClearWork project home: add sources, create a deliverable, and work with Clarity in chat
01 Start here

Bring what you already have

Documents, decks, SOPs, spreadsheets, transcripts and recordings. Many teams never use AI interviews at all — they run discovery as they always have and upload what comes out. That works completely.

Interview brief in ClearWork: purpose, interviewee profile and objectives, ready to send
02 Targeted

Structured questions & screen walkthroughs

Questions generated from the actual gaps, by role. Plus a narrated day-in-the-life recording — so the SME shows you the real workflow instead of describing it.

Clarity, the ClearWork AI interviewer, speaking during a voice interview, with the interview topics alongside
03 Conversational

Async voice and chat interviews

A conversation by voice or chat that follows up on ambiguity and asks the second question — whichever the SME prefers, on their schedule rather than yours.

Async interviews reach the people who'd never make the workshop. Whether your organization uses them depends on its culture — some teams use them constantly, others upload transcripts and never touch them. Both produce the same record.

Nothing missed

Hear from everyone who does the work, not the five people in the workshop

Edge cases and workarounds surface before the build, not after go-live. When two people describe the same step differently, ClearWork flags it so it gets resolved. Nothing enters the record until a person confirms it: Clarity proposes, you approve, and process owners sign off by name.

37% of organizations name inaccurate requirements as the primary reason projects fail (PMI Pulse of the Profession, 2014).

Human gate
Human-in-the-loop review: proposed changes with their sources, Unknown flags, and Accept or Reject on each change
01
Variations
The same process, run differently across teams or sites.
02
Conflicts
Two sources that disagree — both surfaced, neither silently chosen.
03
Unknowns
Nobody has said it yet. Tracked as a gap, not filled with a guess.

"But how do I know it read the document correctly?"

Traceability tells you where a line came from — it doesn't tell you the extraction was right.

So the record shows its work. Every claim carries what Clarity pulled and how confident it is. Ambiguity gets flagged rather than resolved quietly. The gate is the answer, not the citation.

Source-linked

Click any line. See who said it.

When someone questions a finding, you don't defend a judgment call. You show the source.

Requirements — Employee Onboarding MERIDIAN · v4 · 12 SOURCES
REQ-014 Access bundles must be provisioned before day one, not on the start date — badge activation depends on the HRIS record existing overnight.
REQ-015 Payroll enrollment confirmation is required before the end of week one.
REQ-016 Approvals above $15,000 route to the finance director, not the department head as documented in the current SOP.
REQ-017 Buddy assignment is owned by the hiring manager and confirmed at day-one check-in.
REQ-018 Contractor onboarding follows a separate path with no HRIS record — currently tracked in a spreadsheet held by People Ops.
SME interview · 14:32 Onboarding SOP v3 · p.7 Kickoff recording · 08:11
Opportunities

See where the time goes, from day one

Every manual step, workaround and pain point is mapped by role, with volumes, so you can see where improvement and AI would free up capacity, and decide what to fix first.

How it works

How it works

ClearWork is the platform. Clarity is the AI agent that does the discovery work inside it. Pick the focus areas, Clarity interviews the people who do the work and takes in what you already have, people confirm what was captured, and process owners sign off. Then you get implementation-ready outputs, each line carrying the source behind it.

Swimlane process diagram generated by ClearWork for new-hire onboarding

Process maps & swimlanes

Role-based flows with handoffs, decision points, and the exception paths that only surfaced in interviews.

User stories and functional requirements generated by ClearWork, each traced to its sources

Requirements, user stories & traceability

PRDs, user stories and requirements matrices — each item traced to the source that generated it.

Every line source-linked
Standard operating procedure generated by ClearWork, with conflicts, unknowns and variations flagged and every line cited

SOPs & work instructions

Procedure documents drafted from how the work is actually done, not from a template you fill in.

Executive summary generated by ClearWork from the validated knowledge base, with every point cited to its source

Roadmaps & executive summaries

Current-state reads and executive-ready narratives grounded in the validated knowledge base.

See the full walkthrough →

Your data

How we handle your data

All data stored in AWS in the U.S. Encrypted in transit and at rest. Never used to train AI models, and never sold.

See our security overview →

FAQ

Questions

How long does it take?

Up to 30 days. Most finish in two to four weeks, depending on scope and how quickly people complete their interviews.

What do employees experience?

About 20 minutes, by voice or chat, whenever suits them. They review what was captured before it's used. It isn't a performance evaluation.

Who runs the project?

Your team runs it in ClearWork, with our white-glove support. We help you scope it, set up the interviews and analyze the responses: about 3 hours of your team's time, plus about 20 minutes from each interviewee. ClearWork does the interviewing, capture and documentation, and your process owners sign off.

Is this process mining?

No. Process mining reads system logs. ClearWork captures how people actually do the work, including the steps that never touch a system, and gets it confirmed.

Does it replace our consultants or integrator?

No. It gives them, and you, a validated starting point, so their time goes into designing the change.

Who it's for

Who it's for

Buy-and-build platforms

Integrate every add-on from a signed-off baseline, with a fit-gap your ERP implementation partner can build from.

For private equity

Enterprise transformation teams

Signed-off current state and requirements before vendors build.

For transformation teams

Consultant, advisor or interim executive? See how partners work with us →

Pick one focus area. See it clearly in 30 days.

Bring one real process to the demo. We'll show you what comes out of it.

Book a demo
Founder-led. You'll talk to the people who built it.