Reimagine Human Resources Transformation with ClearWork

Human Resources Transformation is more than digitizing forms or launching a new HRIS—it’s about rethinking how HR delivers value to employees and the business. Too often, HR transformation fails because it’s built on assumptions, outdated processes, or generic best practices that don’t reflect how work actually happens. The result? Low adoption, overwhelmed HR teams, and disengaged employees.

ClearWork empowers organizations to lead successful HR transformations by capturing real-time employee and HR activity across onboarding, benefits, case management, and performance systems. By revealing workflow friction, compliance gaps, and opportunities for automation, ClearWork helps HR teams redesign processes that are efficient, intuitive, and aligned to the real needs of their people.

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HR leaders discovering current state processes with ClearWork
Future state HR system optimized after transformation with clearwork
CHRO showing the ROI on their HCM transformation with clearwork

ClearWork Enables Transformation Across The 5 Key Project Stages

1. Discovering Current State

Gain objective, real-time insights into "as-is" processes and user activities.

2. Designing Future State

Define precise requirements and optimize workflows based on factual data.

3. Deploying Your Solution

Ensure alignment between new tech and actual operational needs, reducing rework.

4. Go-Live & Steady State

Boost user adoption with a contextually aware AI Co-Pilot and a more intuitive work experience.

5. Continuous Improvement: Continuously monitor and identify opportunities for ongoing optimization and automation

Current State: How Challenges Are Discovered

Human resources leaders discovering the current state as-is process and challenges using clearwork

🔴 Traditional Approach

  1. - Consultants interview HR leaders and review org charts, policy docs, and select onboarding flows.
  2. - Real issues—like poor system usability, repeated employee questions, and manual administrative burden—are missed or minimized.
  3. - Workarounds and inconsistencies in onboarding, benefits, and case management go undocumented.
  4. - The lived employee experience is excluded; HR and employees are not observed in real-time.
  5. - Leaders assume a process exists just because it’s documented—not because it works.
📉 Result: According to BCG, 70% of digital transformation projects fail, often due to poor upfront understanding and lack of employee involvement.

✅ ClearWork Approach

  1. - Captures real-time user activity across HRIS, onboarding, performance, and benefits platforms.
  2. - Records every touchpoint, interaction, and loopback—revealing delays, confusion, or noncompliance.
  3. - Compares actual workflows against documented SOPs, SLAs, and compliance standards.
  4. - Gathers employee input via natural language commentary, surfacing hidden inefficiencies and unmet needs.
  5. - Empowers HR teams with objective insights—not anecdotal feedback.
📈 Benefit: Lays the foundation for HR transformation with a clear, detailed picture of how work truly gets done—eliminating blind spots and assumptions.

Future State: What Gets Designed and Why

HR team members designing the future state based on clearwork's requirements data

🔴 Traditional Approach

  1. - Future state is designed from high-level pain points or vendor blueprints—not observed processes.
  2. - Complexity of HR tasks—like new hire provisioning, leave management, or performance cycles—is underestimated.
  3. - Functional requirements are vague and often misaligned with user behavior.
  4. - Automation and self-service are implemented without clarity on where they will help—or hurt.
⚠️ Risk: As McKinsey reports, lack of alignment between business needs and tech design is one of the top reasons for transformation failure.

✅ ClearWork Approach

  1. - Uses verified behavior to define what capabilities HR actually needs—like automated onboarding, smart ticket routing, and performance support.
  2. - Maps workflows across systems, roles, and time—highlighting interdependencies and design priorities.
  3. - Functional and compliance requirements are generated directly from real-time activity data.
  4. - HR and employees co-create the future state, ensuring buy-in and usability.
✅ Advantage: A design process grounded in evidence and human context—not just best practices—reducing the risk of costly rework.

Deployment: How the Solution Is Built

Diagram showing the complexity of HR processes in the old state before using clearwork to transform

🔴 Traditional Approach

  1. - New platforms are configured to match generic workflows—not observed task sequences.
  2. - Training is high-level and infrequent, leading to confusion or reliance on old habits.
  3. - HR teams must shoulder manual workarounds during deployment, delaying adoption.
  4. - The go-live plan is based on “how it should work,” not how it actually does.
🚫 Missed Opportunity: Forbes highlights that most failed digital initiatives underestimate the importance of change management and day-one usability.
🚫 Failure Point: Requirements gaps drive 30–50% rework, delaying ROI and increasing cost

✅ ClearWork Approach

  1. - Automates routine HR workflows—onboarding checklists, benefit enrollments, knowledge lookups—based on real-world friction.
  2. - Training is task-based and tailored to the actual journey of employees and HR staff.
  3. - Process documentation is live, aligned to real task sequences, and always accessible.
  4. - HR teams enter go-live with confidence—not guesswork—because tools fit how they already work.
✅ Outcome: A smoother, faster rollout with fewer helpdesk tickets, less confusion, and higher satisfaction from day one.

Go-Live: What the User Experiences

An employee happily adopting the new HCM system while using clearwork to reduce friction and help complete tasks

🔴 Traditional Approach

  1. - New HR tools are launched with static training materials and no in-flow support.
  2. - Employees are confused by processes that don’t match the guidance they’ve been given.
  3. - HR teams are flooded with repetitive questions—about policies, steps, or where to go next.
  4. - The disconnect between tool and process fuels disengagement.
⚠️ Consequence: HR ends up overwhelmed; employees feel unsupported—stalling transformation momentum.
⚠️ Consequence: 69% of employees report tech frustration. Poor experience drives poor morale.

✅ ClearWork Approach

  1. - ClearWork Co-pilot delivers AI-powered task guidance inside the HRIS, onboarding portals, or employee tools.
  2. - Offers policy clarifications, deadline reminders, and personalized navigation in real time.
  3. - Assists with performance reviews, benefits elections, document submissions, and more—based on observed needs.
  4. - Empowers both HR teams and employees to complete tasks correctly, with confidence.
✅ Benefit: Reduces questions, improves accuracy, and elevates the employee experience—all without adding HR headcount.

Continuous Improvement: From Launch to Long-Term Value

CHRO showing the value of their HCM digital transformation using clearwork

🔴 Traditional Approach

  1. - HR teams rely on quarterly surveys or anecdotal feedback to gauge success.
  2. - SOPs become stale; changes are made only after major disruptions.
  3. - No operational data means missed opportunities for automation or optimization.
  4. - Transformation fades into “how things are,” rather than a continual journey.
📉 As BCG warns, many organizations fail to measure or evolve their transformations, dooming them to stagnation.
📉 Impact: Cosmetic change becomes the norm—visible tools but no behavioral change, process gains, or ROI.

✅ ClearWork Approach

  1. - Tracks Co-pilot usage and workflow changes to surface pain points and improvement areas continuously.
  2. - Dashboards highlight policy bottlenecks, outdated guidance, and friction-prone steps.
  3. - SOPs and help content evolve dynamically based on real task behavior.
  4. - Transformation becomes a loop of insight, improvement, and empowerment.
🔁 Impact: HR becomes a proactive, data-driven partner that continuously improves employee support and operational excellence.

Why ClearWork Outperforms the Traditional Model

✅ ClearWork Approach

  1. - Real-time task capture, workflow mapping, employee voice included
  2. - Validated needs, functional requirements based on real behavior
  3. - Workflow-aligned rollout with live documentation and task-specific training
  4. - AI Co-pilot empowers employees and HR in real time
  5. - Live insights drive iteration, automation, and employee experience gains
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🔴 Traditional Approach

  1. - High-level interviews, static assumptions
  2. - Generic best practices and platform limitations
  3. - Misaligned tools and unclear scope
  4. - No support in the flow of work
  5. - Stagnant policies, no feedback loop

ClearWork transforms HR from a policy center to a people-first, data-driven powerhouse—built to adapt, support, and thrive in a modern digital workplace.

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